RETURN POLICY
Last updated January 03, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@gambrone.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
Gambrone Ltd.
Attn: Returns
RMA #
1385 Marine Drive
West Vancouver, British Columbia V7T 1B6
Canada
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
EXCHANGES
We will only replace items if they are defective or damaged. If you need to exchange it for the same item please send us an email at info@gambrone.com.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. It may take an additional 5-7 days for the refund to appear on your credit card statement. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Items marked as final sale
- Items not in their original packaging
- Items that have been assembled or installed
- Items not in their original condition
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- A 25% restocking fee will be charged for all custom made/special orders.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+1 672-514-8765
info@gambrone.com