Frequently Asked Questions.
What payment methods do you accept?
Currently we accept Mastercard, Visa, American Express, Paypal. Our Canadian customers will be able to pay via Interac e-transfer if required.
Commercial transactions:
You are able to pay via EFT/Wire transfer, and cheque in addition to the above mentioned methods.
If you are interested in setting up a payment term account please contact our team at info@gambrone.com to assist you with setting you up.
Can I cancel or modify my order?
If you need to make changes to an order than has not been processed yet, please contact us at info@gambrone.com along with your order number. If your order has not been picked up by the carrier we will try our best to alter your order for you.
If your order has not been picked up by the carrier we are happy to cancel the order on your behalf. Please note that we cannot cancel orders that have been picked up by the carrier.
Please note that specials/custom made orders that are cancelled may incure a 25% restocking fee.
What do I do if I received a damaged item?
If your item arrives damaged please notify us within 5 days and we will work with you and the carrier to resolve the issue.
Do you ship internationally?
We only ship to customers in Canada and the United States.
Are duties and taxes included in the shipment?
All customers in Canada are charged GST + PST or HST, based on the province or territory you are located in. The taxes will be added at the time of payment.
All shipments to United States do not include any duties, broker or taxes. You may incur additional charges at the time of delivery.
Do you ship to P.O boxes?
No, unfortunately we do not ship to P.O boxes at the moment.
What is your return policy?
You can find the details of our return policy here
How long does my refund take once I return the item?
Once we approve your request for refund, please allow 5-10 business day for the refund to appear in your account.
Do you offer discount for bulk, projects or contractor orders?
If you like to place a bulk order or an order for your project, please contact us at info@gambrone.com and we'll be more than happy to assist you.
Contractors:
You can register online along with your contractor or business ID and once approved you are eligible for discount.
Discount will vary based on the tier you are approved for. If you have any questions please contact us at info@gambrone.com
I have a complain or concern, who do I contact?
If you have any questions, concerns or complain please reach out to our customer service team at info@gambrone.com to provide a resolution.
What is your product warranty?
Please refer to our Warranty page for more details. If you have any warranty claims please reach out to customer service team at info@gambrone.com to assist with your warranty claim.